Privacy Policy
for jetwine

When you register for and use the jetwine platform, we collect certain categories of personal information. We collect only what is necessary for the purposes described in this Privacy Policy. The categories of data we may collect include the following:

Registration & Identity Data

When you create a jetwine account, we ask for your full legal name, date of birth, email address, and a mobile number associated with your preferred payment method (such as bKash or Nagad). This information forms the basis of your player profile and is used for identity verification, account security, and regulatory compliance. Providing false information during registration is a breach of our Terms & Conditions.

Know Your Customer (KYC) Documents

To comply with our internal anti-money laundering (AML) obligations and to process withdrawals above defined thresholds, we may request documentary evidence of your identity and address. Acceptable documents for players based in Bangladesh include a valid National Identity Card (NID), passport, or driver's licence. These documents are reviewed by our compliance team and stored in encrypted form with access restricted to authorised personnel only.

Transaction & Payment Data

We record details of every deposit and withdrawal transaction made through your jetwine account, including the transaction amount in Bangladeshi Taka (৳), the payment method used (e.g., bKash, Nagad, Rocket, Visa), the transaction timestamp in Bangladesh Standard Time (BST, UTC+6), and the status of the transaction. We do not store your raw mobile wallet PINs, bank card CVV numbers, or full card numbers — these are handled by our payment processing partners using tokenised pipelines.

Gameplay & Betting Activity

We maintain a complete log of your betting and gameplay activity on the jetwine platform, including bets placed on cricket (BPL, IPL, T20 World Cup), slot sessions, live casino rounds, colour prediction entries, and all other game interactions. This data is used for account management, dispute resolution, responsible gaming monitoring, bonus eligibility calculations, and platform analytics.

Device & Technical Data

When you access jetwine from any device — desktop browser, mobile browser, or Progressive Web App (PWA) — we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone setting, and session duration. This data helps us detect fraudulent access, enforce the single-account rule, and optimise the platform experience for devices commonly used in Bangladesh (Android mobile in particular).

Communications Data

If you contact jetwine via live chat, email, or any other support channel, we retain records of those communications — including the content of messages, timestamps, and any attachments — for a period of up to 3 years. These records are used for quality assurance, dispute resolution, staff training, and regulatory compliance. Our support team is available 24/7 and operates primarily in English.

jetwine uses the personal data we collect for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the reasons for which it was originally collected. The primary purposes for which we process your data are set out in the table below:

jetwine will not use your personal data for automated decision-making that produces significant legal or similarly significant effects without first providing you with an opportunity to request human review of that decision. If you believe an automated decision has been applied incorrectly to your account, please contact our support team at support@jetwine.

jetwine does not sell, rent, or trade your personal data. We do, however, share limited and necessary data with a small number of trusted third-party partners who assist us in operating the platform. All third-party partners are contractually required to handle your data in accordance with strict data protection standards and are prohibited from using it for their own independent marketing purposes.

Payment Processing Partners

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, we share the minimum necessary transaction data with the relevant payment processor. This typically includes your registered mobile number or bank account reference, the transaction amount, and a unique transaction identifier generated by jetwine. We do not share your full gameplay history or personal profile with payment partners.

Game Content Providers

jetwine integrates games from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you launch a game from one of these providers, a session token and anonymised player identifier may be passed to that provider's game server for the purpose of running the game and recording the round outcome. Your full name, NID details, and payment information are not shared with game providers.

Identity Verification & KYC Services

Where enhanced identity verification is required, jetwine may engage a specialist third-party KYC service to assist with document authentication. In such cases, only the specific documents and data required for verification are shared, and the third-party provider is bound by confidentiality obligations.

Legal & Regulatory Disclosure

jetwine may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so — for example, in response to a valid court order, an investigation into financial crime, or a regulatory audit. In such circumstances, we will disclose only the minimum data required by the relevant legal obligation and will notify you of the disclosure where we are legally permitted to do so.

jetwine uses cookies and similar tracking technologies (including local storage and session storage) to ensure the platform functions correctly, to protect your account, and to gather anonymous analytics data that helps us improve the platform experience for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities in Bangladesh.

jetwine does not use third-party advertising cookies, retargeting pixels, social media tracking scripts, or any cross-site behavioural profiling technology. You may manage or clear cookies through your browser settings at any time; however, disabling strictly necessary cookies will impair your ability to log in and use the platform.

jetwine implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key technical and organisational security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption at rest for all sensitive stored data, including KYC documents and payment references.
• Role-based access controls ensuring that only authorised jetwine staff can access specific categories of player data, and only to the extent required by their role.
• Regular third-party penetration testing and security audits of platform infrastructure.
• Intrusion detection systems and 24/7 automated monitoring for anomalous data access patterns.
• Incident response procedures that include player notification protocols in the event of a data breach that poses a risk to your rights and freedoms.

Data Retention Schedule

jetwine retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, jetwine will securely delete or anonymise the relevant data so that it can no longer be linked to you as an individual. Anonymised aggregate data (e.g., platform usage statistics) may be retained indefinitely for analytical purposes.

jetwine respects your rights over your personal data. As a player on the jetwine platform, you have the following rights with respect to the personal information we hold about you. To exercise any of these rights, contact our data team at support@jetwine with your full name, registered email address, and a clear description of your request.

jetwine sends promotional communications — including bonus offers, cricket betting promotions tied to BPL and IPL seasons, seasonal campaigns for Pohela Boishakh (Bengali New Year), Eid, and other Bangladesh cultural occasions, as well as new game announcements — only to players who have opted in to receive such communications at the time of registration or through their account settings.

Opt-Out at Any Time

You can opt out of marketing communications at any time using any of the following methods:

• Click the unsubscribe link included at the bottom of every jetwine marketing email.
• Reply STOP to any promotional SMS message sent from jetwine.
• Update your notification preferences in the Communications Settings section of your jetwine account dashboard.
• Email support@jetwine with the subject line "Unsubscribe" and your registered email address or mobile number.

Opt-out requests will be processed within 5 business days. Please note that opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, security alerts, or important account notices — these are sent regardless of marketing preferences as they are essential to the operation of your account.

Responsible Gaming Communications

If you have activated a self-exclusion period or deposit limit through your Responsible Gaming settings, jetwine will automatically suppress all marketing communications for the duration of that restriction period. This suppression is applied regardless of your separately stated marketing preferences, as player wellbeing takes priority over promotional outreach.

jetwine reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will notify you by posting a prominent notice on the jetwine homepage and, where we hold a valid email address for your account, by sending a notification to that address. The updated policy will indicate the effective date of the revision at the top of the document.

Your continued use of the jetwine platform following notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you should close your account and cease using the platform before the revised policy takes effect. To request account closure, contact our support team at any time.

Effective Date: 1 January 2026. This Privacy Policy supersedes all previous versions. jetwine is an online gambling platform intended for adults aged 18 and above. Players in Bangladesh should be aware that online gambling regulations may change; it is your responsibility to ensure that your use of the platform complies with the laws applicable to you in your jurisdiction.